Shipping & Returns Policy – Gigimas.com
Shipping Policy (SEO & Ads Compliant)
Shipping Summary
- Free Shipping on orders over $75
- USPS Shipping Available
- 24-Hour Super Fast Shipping
- Same-Day Processing
- Tracking Provided on All Orders
Order Processing Time
At Gigimas, we offer same-day processing for most orders.
99% of orders are processed and shipped the same day when placed before 3:00 PM (EST).
Orders are shipped within 24 hours using our fast and reliable shipping services.
Shipping Methods & Rates
- Free Shipping on orders over $75
- USPS Shipping – starting at $5.99
- Standard Shipping – $8.95
- Fastest Shipping – $11.95
Shipping rates are clearly displayed at checkout, in compliance with Google Merchant Center requirements.
Shipping Destinations
We currently ship only within the contiguous United States.
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
Order Tracking
Once your order ships, you will receive an email with tracking information so you can monitor delivery status at any time.
Returns & Refund Policy (Google & Meta Compliant)
Return Window
We accept returns within 30 days of delivery, provided the product meets the conditions below.
Return Conditions
To be eligible for a return, the item must:
- Be in original condition
- Be unused and unwashed
- Not be broken, damaged, torn, or stained
- Include original packaging (if applicable)
❌ Returns will NOT be accepted if the product is:
- Broken
- Damaged
- Torn
- Stained
- Altered or worn
Custom & Personalized Products
Custom or personalized items are non-refundable, unless:
- The item arrives defective
- There is a printing or manufacturing error
- The wrong item was sent
How to Request a Return
To request a return or report an issue, please contact us with your order number and photos (if applicable):
📧 Email: contact@gigimas.com
📞 Phone / WhatsApp: 351-277-9096
📦 Returns, Cancellations & Refunds
Can I cancel my order after placing it?
Yes. You may cancel your order directly from the purchase portal without any issue, as long as the order has not yet been shipped.
Can I request a return through the website without contacting customer service?
Yes. At Gigimas, you can request a return directly from your account on our website without needing to contact customer service.
Is the return processed automatically?
- ✅ If the order has not yet been shipped, the cancellation and refund will be processed automatically.
- ⏳ If the order has already been shipped, the return request will be placed on hold for approval by our team. You will be notified by email once it has been reviewed.
